When choosing a Flight Attendant Career, you’ll have to maintain a sense of humor even when you don’t feel like laughing.

There will always be difficulty passengers or ones that simply do not want to be on the plane because they don’t like to fly. For nervous flyers, the best thing to do is try to make one-on-one contact if you can. Don’t worry. You’ll be able to notice them right off. They’re the ones cutting off blood flow from their seatmate’s wrist or staring straight ahead with a deer-in-the-headlights expression. They’ll also buzz you throughout the flight, asking how much longer until you land, what that sound was (it was the sound of you buzzing me for the 10th time) or why the plane is on an angle (just like a car, it has to turn left sometimes).

You’ll learn how to handle turbulence in Flight Attendant School. That’s the technical side of things: keeping the drink cart from barreling down the aisle, keeping your balance so you don’t end up in a stranger’s lap and also, how to keep passengers calm and reassure them it’s a normal part of flying.

So, try to make them smile when you can while maintaining your professionalism.
If you can make a small joke about a bumpy landing once safe on the ground, believe me, it will put everyone at ease. One some flights, the captain will let passengers know the ride will be bumpy until landing. Once we’re safely on the ground, I’ve used a line that puts a smile on everyone’s face (anyone over the age of 35 that is): “As the great Betty Davis once said, hold on, it’s going to be a bumpy ride.”

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