There are some people in this world that just can’t be pleased. These people were possibly born angry and stayed angry. However, most of the time, our industry creates its own problems.

In Flight Attendant School we are taught and coached on how to work with disturbed passengers. Listen and apologize is what we are taught.

As our Flight Attendant Careers go forward we begin to realize that most of the angry people that we have on our flights are angry because of something our airline was responsible for.

Unfortunately, the Flight Attendants are the last Airline Employees the angry passengers see. In most cases it is our job to comfort and calm them.

In the past few days American Airlines has stranded thousands and thousands of people. The Federal Aviation Administration has finally decided to enforce safety issues that in the past were not enforced. The Airline grounded most of its fleet.

The recent Safety events that have affected American Airlines and Southwest Airlines are not new. The story seems to revolve around the FAA having a “partner” relationship with the Airlines it is responsible for. Instead, the FAA should have been acting like a Regulation Agency to the Airlines it watches over. Basically the inmates have been running the prison, until this week.

The FAA finally shows its safety muscle. Southwest Airlines and American Airlines cancel thousands of flights and leave business people and vacationing families holding their bags, with nowhere to go.

Within the next few days we hope that all of these mishandled, mistreated, people will arrive to their destinations.

An American Airlines Spokesperson said, “We apologize, this is totally unacceptable.”

I say, ” No kidding, Dick Tracy, but what are you really gonna do about it?” Believe me when I tell you, they will do next to nothing for these poor stranded people.

So goes the Airline Industry.

We will see these angry, frustrated, and disappointed people eventually on our flights. Please, listen and apologize. Comp the booze, the headsets, and pass out those pillows. It will be up to the Flight Attendants to once again salvage some respect and dignity for the Airline it represents.

Do it for your passengers and yourself, your CEO and the other top notch knuckleheads that allowed this mess to happen.  We will still accept all performance bonuses and stock options as they come.

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